Price revision of EMS and Surface Mail (International post parcel to East Asia)

Dear customers:

**As this is to notify important information, we are sending to all our customers including those who not intend to receive e-mail magazines.

Thank you for using our service.

Today, we have to regrettably inform Japan Post has announced the price increase of EMS and Surface Mail (International post parcel to East Asia), that goes into effective on May 31st, 2016 (JST). Accordingly, the rate of international shipping fees in our service must be also revised.

[Effective date and time]May 31st, 2016 / 9:15p.m. (JST) **A system maintenance will be held from 8:15a.m. to 9:15a.m. on May 31st, 2016 (JST).

[Details of Price Revision]The additional shipping fees for each shipping area will be charged.

- EMSAsia: 300JPYNorth America, Middle and Near East, Oceania: 500JPYEurope: 400JPYSouth America, Africa: 300JPY

- Surface Mail (International post parcel to East Asia)East Asia: 100~1550JPY

- Family Mart Delivery in TaiwanTaiwan: 300JPY

On the occasion of the price revision, we recommend our customers to purchase and ship packages before the effective date.

However, the revision may not have any affect on the shipping fees of other methods as follows.
  • AIR
  • Air Small Packet Shipping
  • SAL Small Packet Shipping
  • Surface Mail (excluding East Asia)
[Notes]-Requests for parcelsConsolidation service or any other requests for your parcel may basically take 1-2 business days. Please apply for it well ahead of the effective date. Tenso.com will never take any responsibility for the differences in the price that is caused by your request.

- Taiwan Family Mart DeliveryThere is a possibility that it cannot be shipped due to oversizing and re-payment is required. In the case that the re-payment is placed after the effective date, the new price will be applied to your package. Therefore, please proceed with a payment well ahead of the effective date.

We wish to thank you for your continuing support, and trust that you will understand the situation and necessity of the price revision.

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